Terms & Conditions

The materials and workmanship on Hewn products are guaranteed forever. If we built it, we know the seams will stay strong, the zippers will work and the rivets and hardware will hold securely, and we take pride in building reliable goods at our studio in Chicago, USA. Understandably stuff happens in life and our products will wear out eventually. That’s why it’s important to us that everything we make is repairable, usually worth repairing, and that we’ll be here to mend them through a lifetime of use.

What’s covered?

We stand behind all our craftsmanship and hardware. We guarantee the seams and rivets will hold true, the zippers will work, and the buckles will do their job for as long as you (or your grandkids) use our products. The luster on the hardware will fade and patina, the leather and canvas components will reflect a life well lived and be a visual timeline of their usage, the seams will age, but they’ll hold, and keep on working. If they don’t, and your product fails due to flaws in craftsmanship or hardware, we will repair or replace it at our discretion. Please send any warranty or repair products to us in clean condition.

What’s not covered?

Our warranty does not cover normal wear and tear on the canvas, leather, or straps. We use great materials, — the best we can find — they’re tough and will hold up to all sorts of use and abuse. However, we cannot guarantee cotton and leather to last forever. We can, and do, make repairs to canvas bags at a reasonable rate. If you’d like to get more information, or request a quote on a repair job, contact us at hewn.dk@gmail.com.

The Fine Print…

All warranty and repair work requires postage to be paid to and from the studio. We reserve the right to replace a Hewn item if we feel it cannot logically be repaired. If a replacement is issued, the original will not be returned. Damage due to excessive wear and tear, damage caused by an animal, abuse, misuse, neglect, an act of God or nature, and damage due to modifications are not covered by our warranty. Please get a hold of us by using the contact us tab if you have any questions.

Do I need proof of purchase?

The short answer, is no, you do not need a proof of purchase. We build all Hewn products in our studio and put our signature on each and every piece. If your product has that little Hewn tag or is embossed, it’s covered by our warranty.  If you have any questions, please get a hold of us by using the contact tab.

We take pride in keeping our products out in the world and out of the waste stream, and will work with you to keep yours in working order. We offer a lifetime guarantee on our products because we want you to use them for a lifetime.

Returns

We accept returns or exchanges on any undamaged, unused items within 7 days of the delivery date. After 7 days, all sales are final.

Returns must include all original receipts, tags and accompanying packaging.

Please email us, hewn.dk@gmail.com with subject “Return Request” to return or exchange your items. You will send you an email to confirm that your return is accepted should all the conditions above be met. 

All shipping and insurance costs are non-refundable, and are at the expense of the customer. Hewn is not responsible for any lost or stolen merchandise incurred during shipping. Please ensure your return mail has a tracking number and the product is shipped with the original protective packaging to avoid damages.

Refunds will be processed in the form in which payment was received. Please allow up to 10 business days for your refund to process.

We reserve the right to refuse any returned items that do not meet our return policies outlined above.